Return, Replacement & Refund Policy
At DivineBhushan Enterprises, we take immense pride in the spiritual purity (pavitrata), authenticity and quality of our sacred artifacts and holistic wellness essentials. This policy explains the limited circumstances in which a replacement or refund may be considered for orders placed with us.
1. No General Returns or Exchanges
Due to the sacred nature and personal handling considerations of our products, we do not accept general returns or exchanges for a change of mind, a change in preference or an order placed incorrectly by the customer.
Once an order has been dispatched and delivered, the product cannot be returned merely because the customer no longer wishes to keep it. We take care to ensure that every product supplied by DivineBhushan Enterprises is new and has not been previously used by another customer.
2. Eligibility for Replacement
We offer a replacement, subject to verification and approval, only in the following circumstances:
- The product received is defective or damaged during transit.
- The product received is incorrect and does not match the product ordered and confirmed.
Replacement requests that do not meet these conditions will not ordinarily be accepted, subject to applicable consumer rights and laws.
3. Mandatory Unboxing Video
A clear, continuous and unedited unboxing video is required to support a claim for a damaged, defective or incorrect product. The video helps our team verify the condition of the package and the item received.
- The video must begin by clearly showing the parcel and its original, unopened seal before the package is opened.
- The entire unboxing process must be recorded continuously, without cuts, edits or interruptions.
- The video must clearly show the product received and the reported damage, defect or mismatch.
- The order packaging, shipping label and relevant product details should be visible wherever possible.
Claims submitted without a valid unboxing video may be difficult to verify and may be declined where the available evidence is insufficient, subject to applicable law.
4. How to Request a Replacement
If your order arrives damaged, defective or incorrect, you must notify our support team within 24 hours of delivery.
- Contact our support team: Email us with your Order ID, a description of the issue and the mandatory unboxing video.
- Claim review: Our team will review the information and supporting video to determine whether the claim qualifies for a replacement.
- Return pickup: Once the claim is approved, we will arrange the return pickup at our cost.
- Product verification: After the returned item reaches our facility, we will inspect it to verify the reported issue.
- Replacement dispatch: Once verification is complete, we will arrange dispatch of the replacement product.
Please retain the original packaging and all product components until your claim has been resolved. The replacement remains subject to successful verification and stock availability.
5. Refund Policy and Exceptions
Our policy is replacement-focused. We do not ordinarily provide refunds for damaged, defective or incorrect products when a replacement can be supplied following an approved claim.
Exception — Replacement Unavailable: If the exact product ordered is completely out of stock and we are unable to provide a replacement after verifying a valid claim, we will initiate a full refund to the original payment method.
Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or bank. We will communicate the applicable details once the refund has been initiated.
6. Order Cancellation
Orders cancelled before confirmation are eligible for a full refund. Once an order has been confirmed or dispatched, cancellation requests may not be accepted under this provision. Please contact our support team promptly if you need assistance with an order.
7. Contact Us
For replacement requests, refund enquiries or assistance with an order, please contact DivineBhushan Enterprises through the official contact details published on our website. Please include your Order ID in all communications so that we can identify your order and review your request.
Website: https://divinebhushan.in/